Refund Policy

The information provided on this page is intended as a general overview of our refund practices. It is not legal advice and should not be relied upon as such. Because every business and transaction is unique, we recommend that you consult with a legal professional to ensure that our policy meets your specific needs and complies with applicable laws.

At Gemspire Crystal Gallery, we take pride in the quality of our crystals, jewelry, and accessories. Your satisfaction is our top priority, and we strive to resolve any issues you may encounter. Our refund policy is designed to address situations where you receive a damaged, defective, or incorrect item. In most cases, if you are dissatisfied with your purchase, you can request a refund or exchange within 30 days of receiving your order. Please note that the policy applies only to products purchased directly from our website.

• Eligibility for Returns and Refunds:

  • If your order arrives damaged, defective, or is not as described, please contact us within 30 days of delivery.

  • Items must be returned in their original condition and packaging, along with any accompanying accessories or documentation.

• Non-Refundable Conditions:

  • Custom or personalized items are not eligible for a refund unless they arrive damaged or defective.

  • Items marked as “final sale” cannot be returned or exchanged.

• Return Process:

  • To initiate a refund or exchange, please email our customer support team at support@gemspirecrystalgallery.com with your order number, a description of the issue, and photographs (if applicable).

  • Upon approval of your return request, you will receive detailed instructions on how to send the item back to us. Return shipping fees are the responsibility of the customer unless the return is due to a mistake on our part.

• Refund Processing:

  • Once we receive your returned item, our team will inspect it to confirm its condition.

  • Approved refunds will be processed to the original method of payment within 7–10 business days. Please note that processing times may vary based on your bank or payment provider.

• Exchanges:

  • If you prefer an exchange, we will work with you to send a replacement item once the returned product is received and inspected. In some cases, store credit may be offered as an alternative.

By purchasing from Gemspire Crystal Gallery, you acknowledge that you have read and agreed to our refund policy. If you have any questions or require further assistance, please do not hesitate to contact our customer support team at support@gemspirecrystalgallery.com.